U-Save

Dear reader, I have been renting cars for over a decade. This company is running the biggest con/ scam that one can in this business. They are rude, inflexible and full of hidden fees. They have absolutely absurd requests from customers on payment terms please beware and avoid this company at all costs. They force you to buy double insurance and multiple other payments which are not mentioned while booking. I fell for the trap plus it’s Christmas season so had few options but please avoid them and run from them

I'm a first time customer. I rented a Suzuki Vitara from VIE airport. I received the Hybrid model that was very cost effective. Great onsite service, the entire process was fast and efficient. Same for the return process. I highly recommend

This is the worst company I have ever rented a car. We booked a car met for a large company STW. In Pick up time I asked 10 times about car type . To my surprise, it was a completely different car, it took half an hour until we were finally given the car that we ordered. We specially made an order for an automatic car, in all normal companies you are always supposed to get upgrade. Here we got a Suzuki STW absolutely not comfortable car. We suffer for seven days, and we left the car in the middle of the night. On the next morning, I received fines for damage to the car which I did not commit. As the saying goes, the miser pays twice.

Everything went smooth, got a great 4x4 car that handled very well snow and icy roads. No lines at the airport, and courteous English speaking rep. However finding the parking lot once you exit the building was a bit of a challenge - with no clear signage in English. They should consider sending a GPS location for the car location in the mail. Also the lighter charger didn't work. I guess it's was a fuse thing. Over all - I'd totally recommend them.

I would like to give 0 stars if possible. Worst customer service ever, a lot of hidden cost and no flexibility from their staff. They should run out of clients and review their extremely poor conditions. ---- I'm editing my review so that can expose your lies, as I cannot reply to your comment. Basically U-Save is running the following scam: they ask you to pay a deposit of 2200€ but alas, most credit cards, mine included are limited to 1999€ and it takes the bank a few days to update that limit. I offered to pay with a debit card: not possible. I offered to pay 1999€ with my CC and the rest with another mean: not possible. I offered to pay with another person's credit card: not possible. I offered to pay CASH and I offered the could hold on to that cash until the end of the year (it's February...): not possible. So I'm really left to wonder how "our staff was more than flexible in order to make you feel better giving you a free upgrade and other disounts (sic)" as my only option was to buy your overpriced insurance to magically reduce the cost of the deposit to 200€, after uselessly discussing with you for almost an hour. AFTER THAT you've graciously reduced the amount of the abroad charge from 99€ to 69€ (knowing that other rental companies don't have such a high price in the first place and they normally waiver for longer rentals). Instead of offering me solutions you shielded behind your unmovable policies and fine prints creating an unsatisfied customer (and, according to your own words: "the same happened to a man today"... and from what I'm reading here, I'm not the only one): as I've said to you, without clients you will not have a company and I hope my review will help other potential customers seeking a fairer company. By the way, I'm also writing to the Konsumentenzschutz, the European Car Rental Conciliation Service and expect you to refund in full the amount that you've swindled out of me, as well as complaining to booking.com where I've booked your "services", and making sure this review find its way on other platforms as well. So much for my hasty and unthoughtful words.

Actually, a very good company! We have rented cars from this company many times and it has always been very easy and without any problems. The staff is also very friendly and helping. The only deficit is that the vignette for the motorway is not included in the price and has to be paid extra. So keep this in mind if you want to leave the city!

A great deal. I exchanged few emails with them and received a free upgrade at Vienna apt to a Suzuki SUV. Car was clean, almost new, with less than 6000 km on it. Everything was in place including a nice first aid kit (which we didn't use). Prices are much better than the famous brands and service was friendly and honest. Loved it.

I rented a small Suzuki hybrid SUV at Vienna airport. At first I was disappointed that the refill gas tank light was on as I pulled out from the airport parking (they said it had 3/8). I managed to find a petrol station before running out of gas. Once there was gas in the tank, I was able to enjoy the car. I liked the pickup and way it handled. It fit the three large suitcases and three adults in my family. The surcharge price sheet is extensive but I managed to avoid all except the minor fee for tolls. The overall experience was acceptable. Giving the car a bath and some gas would make my experience better. Nobody likes driving a car until empty. Especially if you are supposed to catch a plane.