Apple Kärntner Straße - Kärntner Str. 11
4.1/5
★
based on 8 reviews
Contact Apple Kärntner Straße
| Address : | Kärntner Str. 11, 1010 Wien, Austria |
| Phone : | 📞 +9 |
| Postal code : | 1010 |
| Website : | https://www.apple.com/at/retail/kaerntnerstrasse/%3Fcid%3Daos-at-seo-maps |
| Categories : | |
| City : | Wien |
| Description : | Apple retail store selling iPhones, iPads & more in sleekly designed spaces. |
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Vero Anne on Google
★ ★ ★ ★ ★ If I want to be ignored again by a "tech genius" who only talks to my male friend instead of me even though MY device doesn't work, I'll come back. So likely never. Terrible service.
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Ramy Aly on Google
★ ★ ★ ★ ★ Just purchased the newest version of Apple Watch series 6. Best Apple Watch. Friendly staff, quick, no lines. Taken before the booked time. All questions were answered. Great service, always will be back. I owe now thanks to the amazing staff in store and outside, an iPad, iPhone 12pro, and Apple Watch series 6. Thank you Apple, it’s great to be part of the Apple family. Recommended to friends and family ❤️?
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Aldo Eskandary on Google
★ ★ ★ ★ ★ This the area apple store, to purchase and provide repair services. Great customer service. Properly staffed so that you don't have a long wait. It's typically very busy.
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Gerald Gruber on Google
★ ★ ★ ★ ★ the 1-star review is for their service team, the so-called Genius Bar; whenever I saw them bcs. of some problems, the people a.) acted surprisingly arrogantly, did not listen to the problem description but just ticked their checklist boxes, and b.) not a single time actually solved my problem.
I had issues with Airpods, they told me to clean them, their peers in the Apple Store in Haarlem (NL) simply exchanged the Airpods.
I had an issue with an iPhone display, they came up with suspicions it might have been tampered with and even would have refused paid fixing. Another Premium reseller just changed the display within dealer warranty.
I made multiple appointments for the same day, bcs. I also had issues with some of my kids' devices; they tell me on site that I can only have two cases per day, and would have to make new appointments.
In total, the Vienna Genius Bar team really needs an upgrade.
For now, don't go there.
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Carolina Tocantins on Google
★ ★ ★ ★ ★ Great service! Replaced my iPhone battery there and the staff was friendly and very helpful. The service was fast and impeccable. Highly recommend!
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Ovidiu B on Google
★ ★ ★ ★ ★ Another amazing Apple Store. Quite big, located near Stephansplatz in Vienna. Crowded almost every day.
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Leonard Shalom on Google
★ ★ ★ ★ ★ It’s a very organized and nice store but because of COVID 19 you can not walk in the Apple store you need to buy something sadly:( but to enter you need a FFP2 mask if you don’t have a mask the employees will give you one and you only can go in the store if you have a negativ corona test result or a vaccination :)) very friendly staff too. Sometimes crowded and long lines…
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Dilak on Google
★ ★ ★ ★ ★ The service is fast and the staff are friendly and professional, they speak good English and provide you with a seamless experience. The place though is small compared to other Apple stores. An other thing is the prices of the accessories, they are not at all reasonable
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