Grand Hotel Wien - Kärntner Ring 9

The Grand hotel is great in many aspects but falls a little short in others, however I booked at a great price, hence the 5 star rating. Best aspects are location, it is close to almost everything, Breakfast, extremely good with a choice to suit all tastes, staff are very helpful , general furnishings and level of cleanliness are very high. We had a superior room, which is the cheapest level, the room was quite large and well appointed, if a little old fashioned, however the air con did not work and we were way too hot , also the beds were not very comfy and should be upgraded to 6ft. We then moved rooms and had 2 singles, a bit more comfy and cooler but not ideal!

The entrance is grand and the staff are attentive and very welcoming. Walked us to our room and explained everything. All materials, furniture, floors, shower bathroom is of high quality. The gym is air conditioned and the spa is spotless. We had breakfast and it was delicious, they have a menu to order from and also the buffet section accommodating ALL walks of life. Again, staff were incredibly kind and attentive. House keeping twice a day, we were never short of toiletries and towels. TV channels for every area of the world. Amazing hotel! You won’t be disappointed.

A beautiful and surprising Hotel. Very well located.

Beautiful Hotel ... strategic location in town. Great breakfast options or buffet breakfast with brut. Pillow was too soft. Can get harder pillow from housekeeping.

Excellent front desk service. Great rooms. Well situated. BUT rude driver and concierge was totally unhelpful.

Historical, beautiful, comfortable, spacious, luxurious, without kitch (that might look from the photos). I loved this hotel, I wish to score it at 4.5 stars. Thank you, all the teams, for your professional and pleasant welcome. ? We booked last minute, only suites were available during this holiday season. The room was very spacious, ~60sq m, furnished elegantly. Being a cleanliness maniac, I checked the curtains and the chandelier lights, all crystals were impeccably clean and shining. ? There are 3 restaurants currently operating (out of 5 mentioned on the website) downstairs bar / restaurant that serves excellent local food and cocktails with live piano ? in the evening, and authentic japanese restaurant with teppanyaki (reserve!) + sushi bar. And breakfast area, we haven't been to*. ? After sinking in bed for 2 nights I mentioned it at the reception and they proposed a solution, a plank under the matress gave better back support. The room temperature was difficult to control, too hot for us. The beautiful marble bathroom (also overheated, ask at the reception to control the temperature) with radio was my favourite. ?‍♀️ Visited the spa area (sauna, steam, showers and lounge leather chairs), free 45 min slots need to be reserved, due to sanitary measures. So u have the area to yourself! ? Surprisingly, fixed TV had no movie channels in English, no acess to hdmi, no casting. Movies on demand for 12-15 euros* available, though!! No bluetooth speaker. That is tough for modern generation! *Hotels and everything in Vienna are pricey. Almost 80 eur per 2 for breakfast is exagerated, in my opinion.

I have never been so humiliated in my whole life of travelling. With the borders closing, I solicited a refund of my reservation, as it si customary, but the reservation manager raised her voice and called me "cheap" for booking the prepaid rate. When I requested to talk to a supervisor she said she is the authority in the hotel as they have no general manager. I have written emails and no one answers. Shame on you, 5 star hotel. Beware when booking directly, as I did thinking they would appreciate that, this is how you will be treated. Worst customer service and no human decency.

The hotel is exactly what you think it is. Amazing luxury exemplar of royalty and beauty. Service is top, handled by professional staff. Clean is an understatement Location couldn't be better Aesthetics are the dream. I have been 3 times in the last year, I will return for sure.