DONAU Versicherung AG Vienna Insurance Group - Schottenring 15

A company car registered with Donau insurance burns the quads, comes back 30 meters and crashes my car. Although I have given all the information, there is no way back. When I go to the center and ask, they say we sent you a letter, but there is no text. And they send an e-mail stating that they will not be able to make a payment, no information is available, although the other party is 100% guilty. And the events that happened to me during these two months show that there is a mentality that is trying to turn Austria into a third world country. Here I am addressing our Prime Minister, Mr. Kurz !!!!!! Yes, I am a Turkish citizen, 51 years old, but I came here at the age of 19, I fell in construction many times for 24 years, now I have two legs and waist injured but I can walk with canes. But this Country I gave everything for this country, I would even give my life if necessary, saying that I am Austrian, you cannot be an Austrian with a passport. And in this country, everything worked in order and order before, all companies and authorities used to do whatever their duties are, but unfortunately, many places are not doing their duty lately. I can never think because I am Turkish, I was a Turk in the past. Dear President, I would like to ask you to restructure all institutions that have started to corrupt. I WITH REGARDS.

Wow, at Donau Versicherung a claim is very competently examined and decided.....Irony off....

Very bad service, false information is given and then it is only said that it was never said A cheek I advise you from here to make an insurance

Hotline is friendly but has no competence. Department makes the same mistakes as last year. No timely information regarding changes LV.

If you have the opposing insurance company and expect payments for your damage, be sure to hire a lawyer, otherwise you will be led by the nose, outrageously as you treat people. E-mails are literally ignored, the clerk can never be reached by phone. I've been waiting for compensation for more than four months. In third countries it is quicker.

I canceled the contract on time and the money was still debited from me! I've been waiting for the money to be transferred back to me for over 1 month and nothing happens! 4 days ago the lady on the phone said that the money will be in the account by 21.3 at the latest. Today, on March 22nd, the money is still not there and another employee said the money won't come until April! Absolute cheek!

I strongly advise against the DONAU for anyone who values ​​their mental health. The processing of a claim for my car took a total of 4 months. The clerk responsible cannot be reached, and the representative does not know his way around either. I've tried to reach someone a total of at least 20 times, they always promise to call me back and nobody calls me back. Customer service is friendly but incompetent. Due to the underground processing on the part of DONAU, I missed the notice period for the legal protection insurance, which I now pay for a year free of charge. Zero concessions. It should be said that I have already canceled this twice and have not received any confirmation so far. I'm glad if I don't have to have anything to do with this juice shop anymore.