Parfumerie Nägele & Strubell - Graben 27

Ich kann die schlechten Bewertungen leider nicht nachvollziehen. Als ich in dem Geschäft war habe ich eine sehr tolle Beratung erhalten und mich wohl gefühlt. Die Verkäuferin ist auf mich eingegangen und hat dementsprechend sehr gute Empfehlungen gegeben. Ich komme gerne wieder.

unfreundliches Personal, das eindeutig keine neuen Kunden möchte. Als ich fragte, ob sie Zo skin Obagi-Kosmetik hätten, die ziemlich bekannt und nicht billig sind, sahen sie mich mit solcher Verachtung an, als ob ich fragte, ob sie Loreal verkaufen...? Außerdem wussten sie nicht einmal, wonach ich suchte und hatten noch nie von solchen Kosmetika gehört. Für mich ist das sehr seltsam und spricht von Unprofessionalität. Sie verkaufen Valmont, 3Lab, aber sie kennen Obagi nicht…. Sie sind unprofessionell und sehr arrogant. Ich besuchte sie das zweite Mal und fühlte mich immer nicht gut genug für sie. Obwohl ich teuer gekleidet bin und mich mit Kosmetik auskenne. Im Allgemeinen ist die Kosmetik wunderschön, aber der Service ist wie in einem billigen Dorfladen. Wenn Ihnen der Service und die Professionalität des Personals genauso wichtig sind, würde ich diesen Laden nicht empfehlen.

Great staff

This place has all the quality perfumes

Absolutely disgusting saleswoman, She looked at me like I wanted to steal something, and she had no idea I had over 100 perfumes and a collection she hadn't heard of, whatever you asked her was like taking her to an electric chair and wondering what I was doing there.I guess she couldn't wait for me to get out (and I have no idea why, it was not crowded) Although parfumery have a solid selection of "niche" parfumes the perfumery itself is too bad, and conceptually poorly done, layout is terrible... For "nice" parfume lovers skip this place in Vienna and go to "Maison De Parfumes"

They have few brends that are exclusive by them in Vienna , and I’m super satisfied with their products for years ! The best make up retailer on the city . I used to go to the Filiale ok Heiligenstädter Straße 142, and the service in excellent, really tip top !! But In the Filiale at Graben the sellers are Very rude and extremely arrogant.. not eager to help you .i will Keep going in the other Filiale , but never again on Graben . I had so many bad experiences there during the years !

Service- 1/5 Selection- 2/5 Price- 3/5 I had to play cat and mouse before someone WANTED to catch my eye at this place. Blessing in disguise- as I got a wonderful French lady that was a 5/5! WITHOUT HER, THEY WOULD HAVE GOTTEN NO STARS FOR SERVICE. Don't think that will ever happen again. As they are a well established place; I believe their desired clientele are the ladies that are living around the Graben. Therefore, I will try out the store in the 19th. If anyone else felt the evident rudeness of the staff; it wasn't just you! Selection is small due to the size of the place. But if you are in town for a visit, they have the basic necessities from most internationally accredited brands. But I doubt a tourist would come here, as most Duty Free stores have a far more impressive selection- at a lower cost. Price- you need to consider what they are selling and where they are selling it from. If you are new to these brands, it may seem a bit steep- but if you got a good consult, then WHICHEVER product you chose would change your entire routine. BUT SADLY not a place for consulting. TIP: Do some research on your product/what you're looking for BEFORE you go there- otherwise it could very well be a waste of your money, as they are just pushing products. Overall: Could be a muchhh warmer place to walk into. It's sad that I was warned about this beforehand as well. And smelling every employees' smoke break isn't my idea of a relaxed luxury shop. Sorry

I've been shopping at this location and another on Währinger Straße for years. The kind and knowledgeable staff are generous with product demonstrations and samples. I love their selection of Penhaligon's perfumes and Valmont cosmetics.