HERMÈS Vienna Store - Graben 22

I understand it might be the store business model they reserves bags to their VIP or limitation of stocks available. But the way the salesperson reject was harsh and told me no bags upfront, not even ONE. I'm cool with it but when I was about to leave, I saw Another salesperson was unboxing one Kelly lakis the client is holding it. Then of course I asked her in a polite way, she denied and told me that not Kelly?!! And I probed further, she said yes but that's under reservation by customer. Then, same salesperson -Margaret told me the reservation has been cancelled and I can buy it but under one conditions which is getting some others merchandise. I request to take a look of bag , she said no and only let me know the size , model and color and I got to google.. Okay then I asked her what are those merchandises she has mentioned, she brought me to the luxuries items like leather jacket , bracelet and watches with diamond which cost about euro 5600 for the bag who cost euro 11000. I try to ask for lower cost items to buy like scarf , belt or bangle? She said NO. I got shocked as a first time buyer who actively to try on their products. I think that isnt a good way of customer services for the prices to pay! I wish I could give a negative number of stars! Very bad impression to the brand.

Was there a few time. They are extremely poorly shocked. They say they are franchise of Hermès store and they get very few items. Not worth visiting

It's an unique experience. You have to tried once in your life. The way you are served is beyond imaginations.

Some of the staff are nice. But my biggest problem is they don't have such a huge selection from this store. Anytime I wanted one of the scarfs, they told me it's not available. They told me I can order it online, but they themselves couldn't order it for me. So I wonder why they have a store open in the most prime location in Vienna without the proper stock. One of them tried to sell me one of the items they have too much of. But I didn't bite. Don't waste your time by going to this store.

Unfriendly staff. She was not interested on helping me. Didnt even create a profile after my purchase. Never experienced that in any other designer shop.

New collection’s ????

Terrible experience. Unhelpful staff. Fraudulent practices and corrupcy when it comes to birkin or kelly bags… disgusting

I'm going to visit this store this afternoon. I've tested lots of Hermes stores in order to change their unkindness. Clerk usually had an unkind manner and requested to buy another item before getting bags. Therfore, I will update my review for their attitude after visiting and checking whether they will deceive me with things such as out of stock and others.