Dell GesmbH - Wienerbergstraße 41-43

Habe mehrere Monitore von DELL vor paar Monaten erworben, eigentlich sehr zufrieden, wollte noch welche bestellen, sehe diese nicht mehr auf der Homepage. Denke mir - es wird ein Kundendienst geben der mir zur Hilfe steht, stecke in einem Tonband fest und werde laufend auf die Homepage verwiesen der Anruf wird automatisch beendet. KUNDENSERVICE ist das NICHT. Werde dann die Monitore bei einer anderen Firma besorgen. Es gibt auch andere Unternehmen !!!

Ich muss wirklich sagen/schreiben dass ich von DELL immer mehr begeistert bin. Wir hatten einen Dell Optiplex 3080 an einen Kunden verkauft - Garantiefall. Servicenummer angerufen diesen Mittwoch - Donnerstag der Servicepartner gekommen und Platine getauscht - funktioniert alles wieder! Wenn ich den "Eiertanz" manch anderer Hersteller hernehme, wo du schon mal 2 Stunden in einem Callcenter hängst und dein gegenüber ein "erbrechendes" Englisch hat, war dieser Anruf und Erledigung wirklich "erfrischend". Liebe Dell, bitte weiter so. Nur zur Info: Wir sind seit 4 Jahren Dell-Partner --> der erste Garantiefall!!! glg Markus Kaufmann, City PC.

Sehr schlechter Service für Privatkunden. Man möchte möglichst keinen direkten Kundenkontakt, nicht einmal online weder Chat noch direkter E-Mail Support zu finden. Was hilft die Selbstdiagnose usw. wenn das Drecksgerät nach dem 3. mal Starten nicht mal mehr zum Einschalten geht.

I calles like 10 numbers non was answered

I'll never buy a dell again! I bought a xps15 (9500), some accessoires and a ProSupport Plus and Next Business Day Onsite Service Extension as a business customer. The Notebook and the DA300 device did not work at all. It took 14 days until some service technician appeared on site who also noticed that the DA300 device was broken. Since 4 weeks I try to get a replacement. I open a service ticket, it get's closed without further notice and nobody cares about it. I also tried to return the XPS15 to upgrade to something better. I've been told, there is no return for a business customer. This was our 5th device we bought within 18 months and it will be the last one in my life. This seems to me more fraud then service. I'm incredibly disappointed. If you need to buy a dell as an european customer, I suggest buying it as a private customer, since they must provide the posibility for a return.

Man, initially I was pleased by a product and just wanted to buy it on Dell's website but my experience with the site, support system and phone support was so bad that after two days I never want to deal with this brand again. I decided to delete my account there and guess what, again I couldn't find any way to do it :D

Never buy Dell online, they used my credit card without notice and authorization!!! I purchased a laptop and paid directly. After 2 weeks, all the sudden in Friday night, Dell charged me again with my credit card, and without authorization. I reported online, and don't receive any reply. I called the customer service (paid call) waited for 10 minutes, got a lady told me, they cannot do anything with this. Ask me to talk to the finance myself...

I bought a Dell XPS13 9350 a few years ago to use for school. Unfortunately I found out that it is pretty unreliable. Several issue with the WiFi not working properly, BIOS issues, keyboard keys getting stuck,…. I’m also not the only one with those problems. Several of my friends got the same laptop and all had those issues. Now after not using it for about 2 years, I wanted to start using it again. Unfortunately, after a short time the screen went just dark and the laptop didn’t boot up properly (read several stories of the same issue on the internet). I paid Dell to check it and they found out that the mainboard was broken but Dell damaged my laptop during the process (they cracked the aluminium frame). They say that they didn’t do the damage and don’t want to repair it. I’m now already in contact with my lawyer. So in conclusion, I paid a premium for a laptop that is unreliable and when I paid Dell to fix it, they damaged it and give me the fault. I would totally stay away form that company! Since about 2 years I use a Thinkpad for work and it just works and had zero issues. I would recommend anyone who wants to buy a new laptop to just get a Thinkpad (or at least some Lenovo) instead of a Dell. Lenovo PCs are one of the most reliable you can get and they have a way better customer support. I don’t see a reason why a student, company or government would still use a Dell.