Bikevienna - Hegelgasse 19
4.7/5
★
based on 8 reviews
Contact Bikevienna
| Address : | Hegelgasse 19, 1010 Wien, Austria |
| Phone : | 📞 + |
| Postal code : | 1010 |
| Website : | http://www.bikevienna.at/ |
| Categories : | |
| City : | Wien |
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Boško ™ on Google
★ ★ ★ ★ ★ Kind and helpful staff, recommended.
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Enrique Lobo Cruz on Google
★ ★ ★ ★ ★ Friendly and knowledgeable staff. Great variety and prices for all budgets.
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Thijs on Google
★ ★ ★ ★ ★ Great rental for race bikes, staff was very helpful in supplying us with all the necessary gear close to closing time. Highly recommended.
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Juan Leon on Google
★ ★ ★ ★ ★ The guys in there are extremely helpful and friendly, plus speak perfect English which is very helpful when you have some questions regarding equipment etc. Totally recommend them!
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Nicolas Bodin-Hullin (Nico aka Red Cat) on Google
★ ★ ★ ★ ★ Helpful staff, english speaking, went out to help me use the air compressor. I recommend!
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Antony Murray on Google
★ ★ ★ ★ ★ Left my bike in the store for a repair which took over two months (not their fault but the supplier). Still, was charged an extortionate amount money and they didn't even tighten up my breaks - which would've been an obvious and easy courtesy considering the delay and the money being spent.
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Wojciech Kołacz on Google
★ ★ ★ ★ ★ WATCH OUT. UNDISCLOSED COSTS
I have bought a rack and asked if they could help to install it. They agreed so I bought also a bag for EUR 139,99 (before a 10% corporate discount).
I have been charged Eur 26.70 eur for installing a rack worth eur 54.99 and Eur 17.80 for “installing a bag”.
Nobody mentioned any installation costs in the moment of purchase. Maybe my mistake I didn’t ask.
When I complained they replied that they can only offer voucher for Eur 17.80. For my comments that I bought an equipment in their shop I received reply that “working time cannot be free if you buy some accessories”. Terrible approach to the client (I bought in that shop previously a bike and a trainer).
Comment on Owner’s reply:
Sehr geehrter Herr Alexander,
Das ist nicht wahr! Sie haben mir nun einen Gutschein angeboten, aber ich muss nichts in Ihrem Geschäft kaufen. SIE haben es abgelehnt, die Gebühr zu stornieren oder das Geld zu überweisen. Ich find nicht in Ordnung…
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Benoît on Google
★ ★ ★ ★ ★ We rented racing bike for a day and could pick them up at night the day before (much appreciated).
Bikes were very good and in perfect condition. Nice service and easy communication.
(online booking didn't work for me, so best to drop them an email)
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