Aparthotel Ursprung

Absolut TOP, sehr zuvorkommend u. nettes Personal inkl. toller Chefin, sehr zentrale Lage! Sehr zu empfehlen!!!

Wir waren 13 Nächte in einem Doppelzimmer mit Frühstück im Aparthotel Ursprung und es hat uns super gut gefallen. Von vorne bis hinten war alles perfekt. Zimmer sauber, Betten bequem und Balkon Richtung Westen mit Abendsonne. Das Frühstück war echt klasse, immer selbstgemachten Kuchen und andere Leckereien. Toll fanden wir auch die Gemeinschaftsterasse. Bequeme Liegen und Loungemöbel zum Relaxen. Lage ideal gelegen. Unten ein DM, fast nebenan der Spar, einen Katzensprung zur Planei und in den Ort. Tiefgarage mit Platz für die Räder und bei der Abfahrt wurde die Fensterscheibe gereinigt. Was unseren Aufenthalt noch besonders gemacht hat, war das herzliche Miteinander mit Ute und Rafaela. Die beiden sind super lieb und haben uns immer mit Rat und Tat unterstützt. Wir werden auf jeden Fall wiederkommen und ich kann das Hotel einfach nur empfehlen. Vielen Dank an das ganze Team, wir hatten einen tollen Urlaub. Nicole und André

Sehr schönes Hotel und super freundliches Personal. Das Frühstück war sehr gut, unser Zimmer war sauber und groß genug und man hat uns sogar am Morgen unserer Abreise die Frontscheibe geputzt :-) wir kommen mit Sicherheit gerne wieder!!

Wirklich hervorragendes Hotel. Wir konnten spät einchecken und es war sauber. Abwechslungsreiches Frühstück und super sympathisches, freundliches und hilfsbereites Personal, die uns viele gute Ausflugs- und Restaurant-Tipps geben konnten. Vor der Rückfahrt fanden wir unsere Autoscheiben gereinigt vor... außergewöhnlich!

Super nettes Team und ganz herzlicher Empfang! Vom Frühstück bis zum Service - es war perfekt und wir kommen gerne wieder.

from one hand side you have a good looking property with promising features and good location on the other hand side I don’t get the value for money, as it is described

Newly opened hotel in good location (very close to Planai main lift). Rooms are nice with living room and bedroom. You can park in garage with high ceiling so no prob to get in with skibox. Unfortunately this pros were absolutely overshadow by arrogance and unprofessional staff together with horrible smell in the hotel (due to new equipment) that makes you sick in few hours and have headache for more than a day. We came there with our 1 year child, planning to stay 4 nights, paid deposit 229 eur. Due to mentioned aggresive strong smell (that needs to be very unhealthy especially for children) in the room we were not able to sleep for whole night, despite fully opened window - didn't help. We had headache most of the next day. Around lunchtime we decided to cancel our stay, because our headache and pain in nose and throat was getting worse. Unfortunately reception is off around lunchtime so we came there at the beginning of afternoon opening. I was willing to pay for 1 night altough sickness and headache we had (hoping my child is ok from aggresive smelly night). Receptionist charged us all the deposit=room+cleaning+some extra charge! Then printed us unclear bill only with "stornofee" eur. We had horrible night which costs us 230 eur - are you serious (especially cleaning and extra charge!)?? Instead of apologize and way to find some fair price was more then seen approach to grab deposit the money despite of very uncomfortable night - in hotel of this level should no be solved this way. Never seen so bad aproach. Receptionists also told us they are “only” emplyees and can not to solve it which sounds very strange in fact it is family run business. Argued that they’ve already lost money due to big demand and fully booked hotel - sorry, but not my business, if your rooms were ready for living as in normal hotels we would stay there. Open unprepared hotel (few rooms in our floor were still under constructions) only to gain as much money as possible is not good start. I also wrote the owner of this family run hotel and as expected got same answer as from reception. To sum up, in few months smell from the room hopefully vanish, but the arrogance and non-client approach stay there.

We are very disappointed by behavior and unprofessionality by the staff of Aparthotel Ursprung. We came to Ursprung on the 12th of December (2018) planned to stay there for 4 nights. We paid half of the price in advance (229 eur). There was 3 of us (me, husband and 1year child). Hotel and rooms are very beautiful. Unfortunately smell in the room was really horrible and we were not able to sleep and i had headache most of the day. This toxic smell needs to be unhealthy and strong especially to our daughter. We decided to cancel our stay there, but unfortunately reception was off around lunchtime so we came there at the afternoon opening. We wanted to pay for 1 night altough sickness and headache we had. Receptionist charged us all the deposit=room+cleaning+some extra charge! Then printed us unclear bill and she said she could not do anything for us, because she is only staff of the hotel (but actually she is mother of the owner of the hotel!!!!). Her advice was to stay 1 more night, so obviously thinking only about cash, she didn’t want to give us back. We´ve been travelling a lot and this approach is one the worst we´ve ever had. We had horrible night which costs us 230 eur, which doesn´t make any sence (especially cleaning and extra charge!).