Twin City Liner - Schwedenplatz/Kai

Fast and easy, very comfortable seats pleasant way to travel

The boat sails not only with an impressive speed between Vienna and Bratislava. It also moves on the water with high stability and low noise. Near Bratislava there is a good view from the boat to the Devin castle.

A great way to visit Bratislava when in Vienna. We booked in the captains lounge, it was a very comfortable and enjoyable experience. The whole trip takes around an hour and a half.

Fantastic way to travel between Vienna and Bratislava. Not much slower than the train nor much more expensive but far more scenic and enjoyable.

Amazing means of transfer between Vienna and Bratislava. Travel time is good approx 75min/105min depending on direction.

If I could give 0 stars I would!! Because my family from the Netherlands came to visit, we planned and organized a nice boat trip. Or so we thought. As we were 14 in total, I bought the tickets for the 08:30 boat on 28.8 in advance. Great was our surprise when we arrived punctually at 08:15 to find out that the departure time had been changed to 09:00. When trying to board the boat at 08:30 (and already wondering why this was so delayed) we were informed of the change and told to exchange the tickets at the ticket desk. Personally, I already think that it’s bad service that we were not informed about the time change. What if they had changed it to 08:00? Making us miss the boat? Sadly, this was not the worst part. When we got to the ticket desk it became clear that there were only 12 places left on the boat. Thus they basically gave us the option to leave 2 people behind in Vienna or that otherwise we could all not go. Especially considering that 14 return tickets amount up to 980€ I find it hard to comprehend this extremely bad service. I assume that the Twin City Liner is aware of which tickets they have sold and thus that — when changing the departure time — they could rebook our tickets to the new time ensuring us a place on the boat. I wonder why this was not done, do they no care about their customers? Or, did they hope we wouldn’t show up so they could sell the tickets twice and make some extra profit? Mind you, it was clear we were not the only people with this problem (as a family was exchanging their tickets with the same problem as well). In addition, as we were waiting to get a refund many people had to come to the ticket desk with several ticket related issues. Due to this it also took until 09:30 before we in the end had gotten a refund. The person at the desk was friendly and obviously also was not too please to have this situation EVERY DAY. Nonetheless, the fact that we were not informed about the change, were then faced with a lack of tickets, and then had to spent quite some time getting a refund creates an overall really really bad experience. Quite honestly, I do not think that the refund was enough compensation as this cost us several hours of our day and this issue could have been avoided. It was more than within the control of the operator to anticipate this problem and prevent it. Their lack of doing so is simply baffling to me. All in all, I would not recommend this service to anyone. In fact, I would actively discourage anyone from considering to use the services of the Twin City Liner. Update: As noted below, Twin City Liner contacted me and offered me tickets in the captains lounge. Though this of course cannot substitute the original plan, especially as my family came to visit we couldn't go with the original group. Nonetheless, mistakes are human and I am satisfied with the way the company tried to compensate. Two weeks ago I went with a group of friends and we had an enjoyable trip :) Also the company did not ask me to delete the negative review, which I think speaks for them as it's common these days to artificially have a high score by asking people to delete negative reviews for certain favours.

Amazing yacht travelling group, we travelled from Bratislava to Vienna only in one and half hour. Very easy to book it, just go to twin City liner site and book it with minimum amount of 33 euro and more with different category. You love to travel by this.

Nice experience to cruise along the glorious Danube river, well maintained boats and well served with a nice cuisine. The commentary though should have been better delivered maybe by headsets so you can select your preferred audio channel (like Big Bus for example). Otherwise, staff were friendly as well was the front desk employees they were adorably supportive and welcoming.