Susi Alm - Königsleiten 81

A bar at a lovely location. But that’s about it. Very unfriendly staff. Uninterested and arrogant. Also it is very expensive but that is a choice you make. One exception on the staff we wished every body was as good and friendly and service minded as Martijn. That would be good for business.

At first, it seemed a warm place with a nice relaxing atmosphere for a drink. Unfortunately, the reality was different, really unwelcome. We entered the place and there was no staff to arrange us at a table, not even a small glimpse or hello. So we sorted ourselves at a table and waited. Noone ever came even if we called them.. we waited 20 mins at least, waiters passing by and chatting with other tables, like we were invisible. The bar was barely accomodating 10 groups, when its capacity was around 50. Eventually, we left the place without ordering, disappointed of the bad customer service and attitude of the staff.

Because one of our company wasn’t able to withstand loud music, we requested to be seated in a different part of the restaurant. We were pleasantly surprised by Josip’s flexibility when he rearranged a couple of tables so that all eight of us could sit together. The delicious food and his friendly service completed the experience. When in Königsleiten, I absolutely recommend Susi Alm!

Got good service from Vanessa, thank you ♥️

Too pricy for the amount and quality of food served for after / in between skiing. After a couple of hours skiing usually everything tastes amazing. Here it was just.. Meh. If you're really hungry - you're better off at a hut on the mountain - the portions in here are rather small. 0.5 Liters of beer is a 5.50 which seems rather steep, too. In the end you get what it looks like - chic, pricy, small plates.

Danke Vanessa for the nice service and good recommendations for the shots ? Great fondue dinner here for our last night!

First, the food is good. That said, everything else is bad. Service needs to be asked things at least twice before they act. They don't come by to ask if you want anything else unless you call them. The food is not served at the same time for all the table guests. Alslo here you need to at least ask twice what is going on. If you are lucky (if you can call it lucky) you get some bogus excuse. There were 8 minutes between the first plates being served and the last, at a table of six. And we were not the only ones, looking around us at other tables. After the main course, no one asked anything any more, we had to call for someone. Even when we were asking for the cheque, we had to ask twice and at least 10 minutes went by. I can imagine that when it is really busy, this can happen, but it was not really busy. I have no idea what is going on but this restaurant needs to shape up. I still can't believe how a nice place as this can ruin the guest experience as much as this. I do not recommend this restaurant as it is now. Hopefully someone takes notice of this and implements some improvements. - better guest involvement - make a habbit of inquiring if guests need anything - serve all the food at the same time! MAJOR ISSUE!!! - the price/quality ratio for the whole experience is not even measurable at this time.

Notwithstanding our reservation made the day before we were placed in an empty area in the back on our own. Food arrived 1.5 hours after ordering because ‘the kitchen staff was busy cooking for the guests in the main area of the restaurant’. Pork was completely raw on the inside. Waiter’s reaction ‘it is medium rare’ shows a total lack of knowledge on food safety. We received a new dish, which was cooked so dry that it was hardly edible. Waiter was indifferent and could only say he could not do anything about it. This restaurant is dissapointing on all levels, from management that do not know their capacity, through kitchen staff which does not seem to be able to cook to the waiters that lack knowlegde and basic interest in guests. Total waste of time and money. Hopefully this review will help save someone else’s night and dinner by avoiding this place.