Spes GmbH NISSAN | XBUS | INFINITI | Premium Jungwagen

Very nice reception, great handling of the service (company car), he would also be freshly washed. Had a nice chat with the receptionist. Very courteous when choosing a replacement vehicle.

Very friendly competent sales consultant. Good display - great advice!

So that's how you work at the Nissan Spes dealership in Brunn / Mountains ... It was only a small side damage to repair insurance costs. You get your vehicle completely dirty (sanding dust in all gaps), the wrong plastic strip was also exchanged (the old one was simply placed in the car - the customer should probably "dispose of" his "garbage himself) and then you have to ask several times ("We'll get in touch reliably when the bar is there" was not so reliable after all) until the correct plastic bar is finally replaced. Then only the old one is removed and the new one attached. I wonder how long the glue will last on a cold (2 ° C outside temperature) ... Customer friendliness? Nothing! My conclusion: This dealership definitely won't see me again!

We ended up there due to breakdown assistance. Would be received in a very friendly manner. We were immediately offered water and the common room made available. The error was found and the spare part was ordered overnight. They helped us find the hotel and were even brought there and picked up again the next morning. So always with pleasure. And thanks again for the help and for your friendliness. We are still very grateful

Great advice, took a lot of time, received a great purchase price offer for two vehicles. Top Sales Advisor

I do not recommend the service to anyone, the reason is simple: they are incorrect. The receptionist is extremely unfriendly and if she makes a mistake, she will try to pass it on to the customer! I had a Casco windshield replacement with them in August 2021, where I didn’t have to pay the deductible when I brought the car, even though the invoice I received when I picked up the car was available. The receptionist informed me that I had to pay by check what was mailed. After bringing the car, I noticed that the body (roof, A-pillar) was damaged in several places, so the work could not be called professional either. After telephone consultation, one month after the replacement, the errors were corrected. Even then, they were not asked to pay the deductible. We waited for the letter in vain. We had a call on November 15th, which was followed by a sms requesting a callback, which happened on the 18th and during which we learned that the bill had been mailed to the wrong address. We arranged to go in person and settle the amount. When we arrived, I was charged an extra € 138 for my biggest outrage, which I don't think is justified in any case, as we responded to their first request! Here, too, the receptionist made an excellent and untrue statement about the timing and number of calls, even though this was not confirmed by the call information! I find the training and the whole procedure as the lady the owner handled and the fact that she referred to their financial difficulties with the Corona situation outrageous! I would also like to say a few words about doing previous work. During the oil and filter changes, the air filter was not replaced, although it was on the bill ... as was the case with other "(not!)" Work. One word like a hundred if you want good for yourself; avoid them in a big arc! I visited them for two years despite the minor problems that arose, so after that I will definitely avoid even the street where the service is located! It was a big disappointment, I'm sorry.