HUNTER Store Wien - Praterstraße 26

Helpful and friendly staff, nice shop and high quality products from austria and germany.

Many thanks to Badi for being so welcoming and helpful. Hunter is a great shop to buy needed items for your large dog. Our new Bullmastiff Hans will be very happy.

Beautifully presented but eye wateringly expensive dog shop. Limited but tasteful choice and organic high end dog food and treats. Not very warm welcome

Very helpful staff. Products definitely on the higher end of the price scale, but good if you're looking for raw meat. It's the only pet store I've found so far in Vienna to get raw meat for my dog

Updated 12/10/2019: I bought some new toys today and the salesman said that he sold me the wrong size collar 5 months ago...so he offered to exchange it for the right size for free. Exceptional service that exceeded my expectations!! I’ll only shop here for dog supplies in Vienna. Thank you!!! Original: Very friendly service and knowledgeable without being pushy or trying to up-sell you to something more expensive. Will definitely be back to get more gear and treats for my new dog.

Great selection of products, bad service unfortunately. Lady offered her customer service but seemed annoyed with each question. At the end I wanted to use the 20 Euro coupon I got from attending a dog related course. I needed to provide exact date of when I did the course but it was a bit hard to remember with a busy schedule. Since my phone had died I offered her my name and to look through the book to find my name. She said that's not possible because she cannot just give out coupons to just anybody with a very rude and belittling tone. Excuse me, but there were so many ways she could prove that it's me. I could have said my name and address beforehand, or I could show her my ID, bank card...or my whole wallet to prove that i am who I say I am. Her rules didn't make sense, whatever. It's okay when there are rules, but why do so many customer service people think that the only way to say no to someone is in a rude and arrogant way!? I worked in customer service once upon a time, and I know that you can be nice and say no at the same time. Why would I bother shopping there, when I can order the products from the online store next time?! It's really a shame because the products are very good and I would have wanted to buy more in the future from a local shop in Vienna. Now I have to order online and get the items shipped from Germany? Disappointing. EDIT: Unfortunately, you have not understood my complaint. It's a very disappointing reply. I was upset to see someone being rude unnecessarily when they could simply be nice. Especially in the current situation where everyone should be nice to each other. Also, it is not true that the clerk had to go through 250 names, they refused to do that. If I didnt live so far away, I would definitely return the product and spend twice or 3x the amount somewhere else. Thank you for your "gift".

Terrible service. I have been in the store at least 3 times and never coming back. 1st I was looking for a puppy Kong I was recommended a red one as they said that there is no difference besides the color.. Which was a lie and I trust the seller 2nd They have very few assortment and they are independent from the online hunter store 3rd In case of return you don’t get your money back but only a Gutschein which I think is a rip-off considering that you cannot buy in the online shop 4th I had to spend the money of the coupons and I placed my order by phone with the number of the coupon, this was not a problem. However when I went to store to spend the remaining account the seller said the number is not enough that she needs to see the invoice, which sorry but what kind of service is that. She could have check the number and see the photo of the invoice. Overall terrible costumer service. Not recommending this shop to anyone.

Been here twice when on business in Wien. Also by coincidence passed their shop in Prague before. From this store I have brought 2 high quality Hunter dog toys - the most recent one a buffalo! We make a high value treat for our 2 GSDs as the little one shreds toys with his teeth so the game we play is “find the Buffalo” & hide in various parts of the house! The variety of the range of Hunter produced toys seemed slightly down the 2nd time I visited. Staff friendly, shop clean.