Holzkern - Büroadresse (kein Shop Autokaderstraße 33

I'll begin by saying that the watches Holzkern has available are beautiful, BUT (yes, there's a but..) please carefully consider purchasing one before you spend the money. I bought a watch, the River model, for my fiance for Christmas 2020. The watch arrived quickly, but after presenting it, we discovered that the watch does not fit properly. The bracelet is either is too tight, or it spins on his wrist if we add a link back in. Additionally, the wood material makes the watch easily scratched and damaged, and the screwdrivers that are included to adjust the bracelet are too large for the holes, resulting in damaged links. I reached out to Holzkern to see if they had half-links to help achieve the proper fit, and their response was that their watches should be 'worn a little loosely' and to advise me to purchase a strap instead. Worn a little loosely is different than having the watch spin on your wrist. A lot of the appeal in their watches lies with the wood bracelet - it makes them unique. Replacing that with a strap defeats a lot of the intention of the watch. After asking if they could do any better on finding a solution for me, Holzkern offered a discount on a strap from their store. Otherwise, I could return the watch, but would need to pay for expensive international shipping in order to get a refund. It's cost prohibitive for me to return the watch, especially in times when COVID doesn't guarantee prompt deliveries (or that packages will even reach their destinations). Suffice it to say, I encourage you to carefully consider the potential fit before spending a lot of money on a watch that might not work for you. **Edited, Holzkern did reach out to me to offer a strap from their store for free, in order for my fiance to be able to wear his River watch. It arrived quickly and promptly, and he can now wear it comfortably (although we still are bummed that the wooden bracelet did not work out for him). I appreciate their effort to make things right.

Holzkern watches are amazingly beautiful, truly a piece of nature to call your own. We feel it fits the elegant Nordic flair we are surrounded by in Sweden and have ordered one for my husband and one for myself. Apart from that, the customer service is one of the best I've ever experienced: helpful, responsive, very polite and warm. I am looking for the 6th star to hand out to the Holzkern team, until then: full five star review!

Bought one of them a year ago, It worked perfectly, but I had a slightly problem with the bracelet. I sent the watch back and got another brand new back. Great support service 5* to Holzkern.

Beautiful products, made with care. Packaging and presentation are amazing, one of the rare occasions when pictures and web site are real, but the final feel when you get the product is better beyond any expectations. Customer service very precise and fast in response (not for a problem on the product but for a mistake I made on the order). Great!!

An excellent collection of beautiful watches! I bought an automatic watch, which worked perfectly. However a small issue came up during use and their customer service assisted me efficiently and very generously. Great company and I will buy here again!

Beautifully crafted watch that I love wearing it everyday. The craftsmanship and details are well designed. I own several watches and like to get more. It’s a timeless watch that you can wear in every day or for special occasions.

I ordered the Hope watch as a gift for my partner, and I can't believe how beautiful it is - even better than the images on the website! The watch is incredibly well made, feels so comfortable, and was beautifully presented. It came within days of ordering, and the customer service was outstanding. Can't recommend enough!

I purchased a watch as a Christmas gift and am tempted to order another for myself. Holzkern makes some beautiful time pieces and I cannot believe how quickly it shipped. This watch was at my doorstep 3 days after ordering! It is packaged beautifully and communication from the company has been spot on during the entire process. Two enthusiastic thumbs up!