Apartment Hahnenkamm Haus Sissi

Gute

I booked a private room and bathroom for my 3 night stay in Kitzbühel through Airbnb, and it was by far the worst experience I have had dealing with a host. Elke was unresponsive the entire time during my stay. The instructions for the listing indicated that the host would send the lockbox code before arrival. I sent Elke three messages leading up to my arrival, and after a 36-hour travel time to get to Austria, I was reasonably frustrated that there was no response and no instructions from the host. At that point I was worried if I would even have a place to stay or would be left scrambling late at night. Despite the unresponsiveness from Elke, the housekeeper was luckily at the guest house when I arrived. However, the disorganization continued throughout my stay. The host overbooked the apartment which meant I had to change rooms 4 times during my 3 night stay. The most upsetting part of the whole experience was that I spent the last night on the couch in the communal room with no privacy. I had no access to a private bathroom and no way to lock the door. This was very uncomfortable as the other guests had complete access to the space. After my check out, I reached out amicably to Elke to ask for a refund for my last night spent on the couch. Again, no response from her. I fought with Airbnb Support for over a month to try to get a refund and because Elke wouldn’t work with airbnb to validate that I had spent the last night on the couch, I got a lousy refund of $40. I paid $360 for the entire stay and was ripped off. Elke is a horrible host and is incredibly greedy. Take your money elsewhere and find a better accommodation with a responsive host who won’t take advantage of you.