Vienna Ticket Office - Am Europl. 5/1C

Awesome experience! I bought tickets for the Moulin Rouge in Paris. I had no problem at all to get the entrances at the cabaret’s box office. Furthermore, price was really fair: same as if had bought at the front door. Vienna Ticket Office is an absolutely trustable spot.

My experience with Vienna Ticket Office is more than excellent. I bought tickets for Paul McCartney's concert remotely. They were very efficient and delivered the tickets to my address in just a few days. I strongly recommend their services.

I do not recommend to buy any ticket from Vienna Ticket Office. This is what happened to me. On March I pre-booked two ticket for the Scala di Milano Theater, as a gift for my partner who wanted to see Le Nozze di Figaro Opera on October. I payed 146.00 EUR each (120,00 EUR plus the Ticket Office fee) for a amount of 292,00 EUR that I payed immediately by credit card. I did not have the chance to choice the seats, I could just select the category of the Theatre seats (I choose "D"). I did not received any warning or information about the category I selected: when I booked the ticket there were a lot of free seats and I could freely choose - I pre-booked the tickets 8 months before the representation date. The last week I finally received the two tickets... in two different Theatre areas. Me and my partner are not togheter at all: we are in two differtent dais. This is the answer I get from the Vienna Ticket Office help desk when I ask to change one of the seat: "it is not possible to change your tickets. In category D, there are only single seats available, no seats together." But they did not advise me when I payed almost 300,00 EUR to buy 2 tickets - that everybody intends togheter - 8 months earlier. I tried to change one of the ticket directly on the Scala Ticket Office, and they told me to do not buy tickets form organization like Vienna Ticket Office, that are not authorized resellers. I hope that my negative experience could be useful for you!

Compared to other ticket offices in Vienna, they are more transparent about their fees. It might seem expensive, but you have to compare the final sales price. Others just increase their total ticket price. They were really friendly, when I booked my ticket, so I do not understand the complaints of other reviewers.

The customer service at Vienna Ticket Office is simply outstanding. Yesterday I purchased tickets for the Spanish Riding School and when I received the confirmation I noticed that the date was wrong. I immediately sent an E-Mail asking to correct the date. Less than 24 hours later I received confirmation for the correct date and a cancellation for the mistaken date. I was simply amazed at their efficiency. I will definitely use their services again and highly recommend them.

The man who works in this booth (on May 7th around 12:15pm) is so rude I can't believe he works dealing with tourists and sure he is losing money for this business. Asked him about purchasing city bus tour tickets. He said they only sell tickets for the red line. I ask him if there is a difference between red line and hop on/off bus line and which one he would recommend. He said he has no idea since he lives in Vienna so he doesn't need to take the tour. What a smart alic! We obviously walked away. This is who they hire to deal with tourists? He is miserable and obviously hates tourists and should work elsewhere.

I have bought my concert ticket online and had to pick it up here. It was not easy to find this place as it is on the first floor of the nice old building across the State Opera. I was following Maps direction on the mobile and had to ask direction in order to find it. I have collected my ticket from nice ladies with excellent English.

A dishonest office that makes you pay a huge price for almost nothing. Even if you have a problem with your reservation they still take your money (more than 55€ to me...) without any compensation. A bad service to avoid if you want to stay peace of mind.