INTERSPORT Kitzsport Fleckalmbahn

A very difficult business to rate as I have had mixed experiences with different departments, staff and procedure. I will begin with the good: Generally, the staff are very helpful. My mother hired some skis however brought her own boots which she was having troubles getting on after chipping her ankle bone. The staff offered to keep the boots overnight, heat and manipulate them so they would fit more comfortably. This method worked and enabled her to ski, and was free of charge, so I was most impressed. The location is perfect for the lift in question. The shop is tidy and generally well run. The quality of the equipment is of an OK standard for hire stuff however we only went for economy range so perhaps the expert stuff is of better quality. Now for the bad bits: The prices are in my opinion through the roof. A family of six, all opting for economy gear and most with their own boots (so only requiring skis or board) were charged at 452 euros for 3 days. Having paid the 452 euros, the shop then informed us that if we would like to leave their own equipment with them overnight there is a charge of 4 euros per night. On the face of it this doesnt seem too bad however with 6 people for 3 nights this quickly transforms into 72 euros for them to store their own equipment... a strange policy we have never come across before. Having paid the 72 euros, we then learned that the 'locker' is in fact not a 'locker' but more of a communal storage room which was not secure enough to leave your own helmets / goggles in ect ect. For 72 euros one would expect a physical locker... surely! The nail in the coffin was when one of the staff aggressively asked my father to put his skis away correctly when we had only just walked in. This is not secondary school and the staff need to perhaps remember who is paying who.

Probably the worst customer service I’ve ever encountered. The front desk staff are nice and helpful/approachable but the back room (where you actually need the help!) is severely lacking. As a beginner I found the whole system a bit confusing, not helped by the blank faces and “what do you want” remarks from the fitters. I’m sure the job must be tiresome after a few days let alone months but maybe pick a different career.

First things first, it was very easy to order the equipment online and pickup the equipment on the reservation date (with a login desk) and the boots were good. The superior snowboard we rented was not worth its money and an overall disappointment. After the first day we went back and the guy said the board had probably not been waxed in a month. After a quick wax we noticed a difference that day, but the day after the effect was gone and we did a lot walking, whereas the friend with his own equipment just passed us with ease (we tested it on several occasions).

wouldnt adjust bindings on older skis to force me to pay for skis

Really good experience, ask for Ivan, he’s a awesome guy, really professional, he helped me find out what kind of ski boots I need, really nice experience! I fully recommend!

Super Service! A great guy served us and really sorted our problems for us. Absolutely brilliant. His name hasn’t stayed properly in my mind but, it was something like Lipal. Thanks sooo much.

I lost a screw from my snowboard and was worried about it. Ivan sorted it out form me, found a screw suitable and put it in for me. It just took 5 mins. Top man, top job! Great service. Well done Ivan !!

Outstanding service. The brake on my powder skies got bent. Ivan fixed it in 1 minute - bent it back into place and good as new. No charge - just a smile and good wishes for a safe ski day. Thanks, Ivan!