Hotel Residenz Wachau

Fantastic location, good beer, cool ambience...

Really bad customer service

Nice meal although not cheap. Nice view of river.

We got a room 200m from the main building. The "pool" is actually a cold lake. Sauna was closed on 19:00 and was not included in the price paid.

We ate lunch here while biking from Melk to Krems. It was very fresh and tasty. My husband ordered an apricot tiramisu that was to die for. They also have free wifi, which is nice. The terrace has a lovely view of the river. I highly recommend a stop here.

Recommend for you don't booking room here if don't want bad experience in holiday. We talked about negative experience with this hotel to some local people who are living in same area of hotel they have heard often from customers complained same things like us too. (We checked in end of July 2017) Actually this hotel shouldn't get any star from me. Price compare room are too expensive we get the room at house area is too tiny, the mattress to old and soft when lying on my back get curve. No internet connection in the room close to pool side and very bad connect in the room house side. Service i give -20 from 10 points for 4 person stuff, start from house keeper, reception, waitress No ring that we could bell, no one stand by at reception, on one open the door we couldn't reach them we knocked the doors the windows at 7:30 a.m. until 7:55 a.m. i saw a woman in restaurant i think she heard our knock but don't open the door. Very difficult to reach someone for check out paid money and give the key back. I wonder if hotel get fire might be all guest will die!!!

The restaurant was very nice with good food and nicely dressed female waiters (traditional costumes). The rooms seem to vary... The two rooms that my family inhabited had lots of bugs in them. Mostly spiders and stuff. Other than that they looked nice and comfortable. If you were to ask my parents this is where the problems stop. But not for me or my brother... At bedtime we found bugs crawling in his bed, which I have come to suspect are bedbugs or lice (little black things, 2mm long), so in lack of a better solution he had to sleep in my single bed with me, which led to me not getting a moments worth of sleep! Overall varying levels of satisfaction, the restaurant is highly recommended, but the rooms require a thorough inspection before you rent one. PS. The showers have like 10 beams that hurt when you try to get some pressure to rinse out the shampoo, plus that the temperature of the water varies from +70°C to like - 5°C (slight exaggeration, more like 40 to 15 degrees) without me even touching the tap. The reason for the lack of photos is the half vegetative state that I was in when we discovered them at 2 a.m (so I forgot to document it) and the fact that they were gone with just feces left behind in the morning.

VERY expensive for tiny rooms furnished in the 90s (and not updated since). Breakfast is basic at best and the staff yelled at us for asking questions. View was good, but this is your average 3.5 star hotel from the late 90s for a very high price.