Europäisches Patentamt - European Patent Office - Office européen des brevets - Rennweg 12

ننب

Im nur nach Voranmeldung zugänglichen Garten findet sich der älteste Baum innerhalb der Stadt Wien, eine 1000-jährige Eibe. Der Überlieferung nach soll sie noch aus der Römerzeit stammen. Sie gilt als das älteste Naturdenkmal der Stadt.

Middle age software and bureaucrats without customers. After two month, 7 calls and about 10 emails to the European patent office I can tell you that their official slogan is absolutely wrong: "we support innovation and growth in Europe. " In the reality nobody of the first level call center was able to answer any simple question like what costs a European patent or which software should I use? I always had to wait for days to get a call back from a so-called expert who had no idea about best practice. It seems that this organization never had customers nor understands what customers want. I needed two expert calls to explain me that I have to use online filing 2.0 instead of CMS. Yes their web page shows 1000 details without any benefit nor real information they confirmed. They sent me a separate PDF because the web page that's not provide information what you need to install the system. The system comes with some smart card from middle age (state of art is a software authenticator like Google) and the driver is not supported in Windows 10. For the installation you need to two times to reset your PC, wait overnight and then you are going to have the chance to give yourself the admin rights because they are not doing it. Every modern conviction of software design or software processes is ignored by EPO. It seems they use software from the '80s to replace it with software from the '90s. Their service desk is so bad that they even don't measure how bad they are. Unbelievable. Do they get paid to make their customers escape to any other platform? Google and Amazon has five stars, Austria patent office three stars and EPO one star. If I would have to design the worst service organization of the world I would use EPO as model.