CheckVienna - Apartment Menzelgasse - Menzelgasse 23

Wir hatten ein kleines, süßes Apartment. Die Anbindung an die öffentlichen Verkehrsmittel ist super und man ist sehr schnell in der Innenstadt. Wir waren sehr zufrieden.

I have traveled in 19 countries over the last 3 years, Vienna three times, and have never had this level of incompetence and failure before. Do not risk your vacation by even considering this place. Close your browser window. Walk away. The correct keys were not left in the lock-box (some random keys were, that didn't work), the customer service number hung up on us when we asked to have a service person come, the 24hr emergency hotline yelled at us and said we were lying about the keys not being there, they sent a service person who came and opened it with a key that he had, and claimed that he had to change the locks and wait. The woman we spoke to refused to give her name, and told us that we'd never get a refund out of them, because we were offered access to our room eventually (after hours of dealing with them), and that this sort of thing is normal for their establishment. The service man said that this happens all the time, and it's expected, and he came with a whole new set of locks and keys ready. This is insane. Clearly a scam. Attached are pictures from the apt, showing a set of dummy keys that were left in the box, the dirt in the room, the bug in the shower, the dirty sinks, the door number, the lock box. This is just impossible to believe could happen in this city that I have stayed in many times prior. There was a direct threat against us to try and get a refund, as if our pain and suffering through this experience was funny for them, and they wanted to take our money and ruin our trip. There's no reason to subject yourself to that. Nobody deserves that. I hope this helps you avoid these terrible people and their scam. I wrote them asking for a refund, and was laughed at and then yelled at.