Café Moorhof - Dorf 165

Excellent cakes, recommend.

Great place for afternoon tea & coffee with delicious cakes.

This taste of choco cake I will be remember ?, and very nice owner . Thank you ?

This is our first visit to Oberau, Austria. We went to Cafe Moorhof to have a nice coffee and cake. The cafe is small , max tables outside of 5 to 7. My wife got a nice seat outside while I went to an ATM to get cash. When I got back to the Cafe Moorhof my wife had two slices of cake in front of her. I asked her if she ordered coffee and tea, she responded, that she told the waitress to wait with the order until her husband (me) would return. I know the waitress saw me coming back, because she was serving all the other guest around. After waiting for 15 minutes, my wife decided to go inside and to tell the waitress again that we would like to make the order. After 10 min still nothing happens. So we decided to pay and leave and to tell the owner about poor service. What happened next was incredible. Instead of apologizing, she interrupted my wife with her loud voice embarrassing us(so all 15 people outside was able to hear and start staring ) that it is our fault. If we were suppose to go inside to order (which we actually did) why did the other people placed their order with the waitress outside. I can understand any kind of misunderstanding. But I also know that the only what you can say to the client in this case is “Sorry for any inconvenience”. I work in the customer service industry, and I know that you do not embarrass a guest in front of other guest. If there is a misunderstanding you try to make things right. So , to the owner of this cafe, if this is your business style with customer service by rudely embarrassing them, good luck with your business. You are not getting my money anymore. Even if there are only one cafe in this area it is doesn’t mean that you can allow yourself to be so rudely to tourist. For all future guest, stay away from Cafe Moorhof with all cost because of bad service and rude management.

Awesome cakes and nice food at lunchtime.

As always excellent product matched by excellent and pleasant service..place is spotlessly clean and comfortable. Always looking forward to returning as much as possible

My daughters and I visited this coffee shop/bakery twice while visiting Ski Jewel this winter. They loved the lattes and the ambience was nice. We wouldn't hesitate to return in the future

Great gullasch soup and lovely cake