Rufi's Hotel Innsbruck

Hotel is nice but behavior of the manager and his provided facilities were not good at all. We were as a group of professionals for a training in Innsbruck while he treated us as low, may be due to our Asian ethnicity. Not recommended for foreigners, especially muslims.

I stayed in this hotel. Though, its my first time to stay in Innsbruck. Before this. I stayed various cities, like London, Seoul, Copenhagen, Beijing. etc. However, Hotel services I found here in Rufi's hotel are too pathetic. Moreover, we asked to pay the double room: 405, 1104 euro (special offer) and the price mentioned on the hotel website is 798 euro (special offer). Where is the issue, its important to point it out with clarity. Moreover, in the price what we paid, we can get the much much better hotel in the same vicinity. One another important thing. No one attendant is available to deal any urgency/emergency even routine issue from 8pm to 8am. You can say reception desk is fully locked with its light turned off. Though this hotel is not a robotic nature of hotels like in Japan or in Korean. Very much casual hotel with very much casual style with high ambiguities in its prices. Therefore, being a foreigner, I do not recommend anyone to visit this hotel.

The staff was pretty rude which makes all the difference I suppose. I checked in and the guy at the reception was first laughed at my last name which I guess can be funny for some people. Then I checked into the room and it was boiling hot due to the sun from the closed windows, even though it was cold outside. So I decided to turn the aircon on but it wouldn't work. I went to the reception saying the aircon doesn't work and I paid for a double bed while it's 2 single beds - his response "why do you care when it's cold outside and you're travelling alone?" I said well I paid for a room that's advertised as air conditioned and double bed. Then another staff tried to fix the air conditioning and blamed me for not knowing how to use one. Then in the end I was told that the aircon works as per outside temperature. They said they could offer me a room on the back side of hotel. I didn't take it because I paid for a superior deluxe and they declined a refund if they move me to the non deluxe room. Cherry on the top from the reception guy - maybe you're from Australia so don't know how things work here lol.

Very modern and comfortable. Love the smart locks and touchless entry and the price was very reasonable. Will stay here again!

Very comfy beds. Contemporary design. Well mantained. A healthy stroll to city centre. Almost half an hour one way.

Highly recommending! Absolutely great place to stay for holiday,business,etc. Friendly and accurate staff. Very quite and clean rooms. They are covering all high standards! Simply deserved all 5 stars.

Amazing place. New this is why few reviews. I'm from Hong Kong, here with my family. The owner's son who can be easly found at reception it's the masterpiece of the hotel. He is kind, brilliant and let you feel very welcome. The room is amazing! Big, very well furnished. The hot powerful shower is great! Bathroom it's bigger than usual. Remind me Sofitel The Palm @ Dubai a 5 star luxury hotel. So for me the room at Rufis can be easly compared to Sofitel Dubai if not even better. The only negative moment was the first 3 minutes with the receptionist who let us feel uncomfortable and unwanted. I was wearing a normal surgical mask with only mouth covered, she immediatly "command" me to go and buy an ffp2 to the near mall and to cover my nose. Saying it she was not kind but rude and later when show to my wife The door where to enter at night she snap away from her even if she was wearin mask. She let us feel like a black plague victims. What make me upset enough to write this here is.... After a while i was at bar beside the reception another couple checkin wearing the normal surgical mask like me, but to them she doesn't act like plague victims. She doesn't even force them to go mall and buy an Ffp2 mask like did to me. The only difference between me and that couple is my darker skin and my asian wife. The other couple is both white and italian. But this is just a very little and insignificant issue to me. I still love and suggest this hotel to anybody, especially white people. Joke!

We’d absolutely recommend Rufi’s! It really is a brand new hotel and feels super clean and modern. The staff is welcoming and helpful. The free parking in the back is very useful and the hotel is in a perfect location just 20 minutes walk into town and easy access to the highway to get to the ski areas! We’re already saying we’d come back again in the future and recommend it to anyone coming to Innsbruck for business or pleasure.