Residenz Gramaser - Mathoner Str. 28

Elegant, clean ...

Super nice and great hotel, with a very nice owner :) Really nothing to complain about, it is dealt with every request, etc.! Really great! :) Come back anytime!

Very nice and modern hotel in Mathon. In a few minutes you are with the ski bus on the slopes. The absolute highlight is the sauna and the steam bath! At breakfast no wish remained unfulfilled.

Super friendly staff. Rooms are very modern and clean. The location is great, Ischgl and Galtür can be reached quickly by car. Also great for hiking in summer. We would love to come back.

Booked for 6 months, because booking accommodation in Ischgl and the surrounding area is difficult, especially on our dates (Christmas + NG). Alarmed that they added an object in Bucking, which has not yet been built, although this is against the policy of the site (according to the words of Bucking's support). Still decided to take a chance. The oddities continued when the hotel demanded to send the card number by email or through messages in Bucking, that is, the card entered for the reservation did not fit, it was necessary to send them a number separately. What if it's a scam? And during all 6 months before check-in, I fought with the hotel through the support of Bucking, that the hotel is doing wrong and does not have the right to demand a card number outside the methods that Bocking allows. They and the reservation threatened to cancel, moreover they phoned Bucking and told them that I allegedly wanted to cancel the reservation. Excellent work, great with customers the hotel works. Real alpine hospitality. And yet I got from Bucking that our reservation was confirmed, which we were told in the support at the next call, the number of which I lost counting. Upon prepayment, they told us not to worry and the number was confirmed, but you can pay on the spot. I regret that I began to rejoice at that moment. Upon arrival, check-in went well. The girl at the reception registered us, accepted the payment and reported the time of breakfast. I was very surprised, because I remembered exactly that I had booked a room without breakfast, but I thought to myself that maybe this is the very Alpine hospitality I heard about, and maybe the new hotel is just trying to win over customers, well, or it was as an apology for the fact that we had so many correspondence and chimes through booking about reservation. But the meaning of the phrase about breakfast became clear when we entered the room. Instead of spacious apartments with a kitchen and a balcony, we were accommodated in a double room, in which there was not even a balcony, although it was announced both on the Bookings and on the hotel website. I immediately went to the reception desk and asked me to explain what was the matter, what the girl began to call somewhere. After talking on the phone, she gave me the phone, saying that it was the manager of the “main hotel”. The conversation was unpleasant: they spoke with me in raised voices, and the point was that a) they all send the card numbers, but I took one and did not send it; b) I should be glad that at least something was found for us; c) they canceled the reservation in their “internal system” when I did not send the card number, without notifying either me or the booking; and from the girl at the reception separately: "this number is generally more expensive." I wanted to ask: what's the difference that it is more expensive if, due to the lack of a kitchen, we couldn’t cook a Christmas dinner, and because of the lack of a refrigerator, the pre-purchased food spoiled? The impression worsened even more when they did not offer a place in their fridge, but only did it on day 2, when I did not dare to eat anything I bought. Completes the picture is not something that even the kettle could not be given to us, but the absence of at least glasses in the room. We called Bucking's support, because, with this logic of the hotel, we could have stayed without a roof over our heads, but we were not helped. The hotel offered no alternatives: it didn’t even go so far as to replace our room with apartments on some day. To compensate for the provision of the wrong room we were offered breakfast. Yes, breakfast is compensation! They ate and dined in the city, which increased costs, because they wanted to cook themselves. My girlfriend was also injured on skis, which made it impossible to eat in the city, because she could not walk, and she had to eat what she would have from shops instead of food in her kitchen. The double bed did not include a solid mattress, but two people leaving. Blankets are narrow and short. The room was cold. And the temperature in the room did not depend on the thermostat. At the same time the room was stuffy and smelly, it was necessary to air it, it was even colder. In the skirume the boots did not dry, and there were puddles under the skis. I do not recommend.

Beautiful apartment with a huge balcony. Very clean and modern. Everything you need is also there. Service from the lady (Nicole) at the front desk is super friendly and attentive. Even got a present for my birthday (just during our stay).

Beautiful Housing clean, well-kept facility. Rooms cleaned every day, fresh towels every day. Modern decor, bathroom with a large shower cubicle. Very tasty breakfast. Parking right next to the building as well as underground parking. The property is slightly set back from the main road, so peace and quiet. I got a great night's sleep ?Five-star service? !!! I RECOMMEND!!!