Hotel Sun Valley

4.5/5 ★ based on 8 reviews

Contact Hotel Sun Valley

Address :

Bernauerweg 211, 6313 Auffach, Austria

Phone : 📞 +988
Website : https://www.sunvalley.at/
Categories :
City : Auffach
Description : Low-key rooms with balconies in a casual hotel with a terrace & a spa, plus breakfast & Wi-Fi.

Bernauerweg 211, 6313 Auffach, Austria
L
Leonhard Weiß on Google

★ ★ ★ ★ ★

Ich bewerte hier ausdrĂŒcklich nicht den Aufenthalt im Hotel. Zum Hotel an sich kann ich keine Bewertung abgeben, da wir nicht eingecheckt hatten. Ich möchte trotzdem meine persönliche Erfahrung mit dem Personal am Telefon bewerten. Meine Freundin und ich buchten einen Aufenthalt fĂŒr 4 NĂ€chte inkl. FrĂŒhstĂŒck. Da wir an Corona erkrankt sind, schickte meine Freundin eine E-Mail mit positivem PCR-Test an das Hotel. Diese E-Mail ging aber allerdings nicht raus und wirklich nicht bei dem Hotel ein. Somit haben wir rechtlich keinen Anspruch auf RĂŒckerstattung. Als die Rechnung ĂŒber den vollstĂ€ndigen Betrag bei uns einging, waren wir schockiert, stellten dann allerdings fest, dass der Fehler auf unserer Seite lag. Ich rief dann beim Hotel an, um abzuklĂ€ren, ob es irgendeine Möglichkeit fĂŒr einen Gutschein oder eine Teilgutschrift gibt. Der Herr am Telefon zeigte absolut keine Kulanz und verwies nur auf die Kosten, die dem Hotel durch uns entstanden sind. Auf die Möglichkeit eines Gutscheins ging er in keinster Weise ein, obwohl ich ihm erklĂ€rte, dass wir gerne zu einem spĂ€teren Zeitpunkt den Urlaub nachholen wĂŒrden. Der Herr war mir gegenĂŒber wahnsinnig unhöflich. Als ich ihm sagte, dass ich meine Erfahrungen am Telefon in einer negativen Onlinebewertung wiedergeben werde, drohte er mir mit rechtlichen Schritten und gab an, dass er Zeugen fĂŒr das gefĂŒhrte Telefonat habe. Abschließend möchte ich nochmal betonen, dass das Hotel gemĂ€ĂŸ Stornoregeln das Recht hatte, den vollen Betrag einzuziehen, ich jedoch einen derartigen Umgang von der österreichischen Hotellerie bislang nicht kannte. Es ist schade, dass die gewohnte „Gastfreundschaft“ in diesem Hotel nach meinem persönlichen Eindruck nicht zu finden ist. Oder geht man so mit „Freunden“ um?!? Eine erneute Buchung in diesem Hotel wird es von uns definitiv nicht mehr geben.
I expressly do not rate the stay in the hotel here. I can't rate the hotel itself as we hadn't checked in. I would still like to rate my personal experience with the staff over the phone. My girlfriend and I booked a 4 night stay including breakfast. Since we are sick with Corona, my girlfriend sent an email to the hotel with a positive PCR test. However, this e-mail did not go out and really did not reach the hotel. We therefore have no legal right to a refund. We were shocked when we received the bill for the full amount, but then realized it was our fault. I then called the hotel to see if there was any option for a voucher or partial credit. The gentleman on the phone showed absolutely no goodwill and only referred to the costs that we incurred for the hotel. He did not go into the possibility of a voucher in any way, although I explained to him that we would like to catch up on the holiday at a later date. The gentleman was insanely rude to me. When I told him that I would write a negative online review about my phone experience, he threatened legal action and said he had witnesses to the phone call. Finally, I would like to emphasize again that the hotel had the right to collect the full amount in accordance with the cancellation rules, but I had never known such a treatment from the Austrian hotel industry. It is a pity that the usual “hospitality” cannot be found in this hotel according to my personal impression. Or is that how you treat “friends”?!? We will definitely not book again in this hotel.
J
Johann Manzl on Google

★ ★ ★ ★ ★

Top
J
JLB on Google

★ ★ ★ ★ ★

Very nice hotel, like new
M
Mike Bertelsen on Google

★ ★ ★ ★ ★

Great service, beautiful view and nice rooms all at a great price! Not a lot of parking space though.
B
Brian Phelan on Google

★ ★ ★ ★ ★

This is a nice hotel in a great location. The rooms are clean and comfortable at reasonable price and the restaurant is good as well. The parking is also a good size . Would I say here again?yes
D
Daniela Popescul on Google

★ ★ ★ ★ ★

We (a large group of 12 adults and 6 children) were accommodated in Sun Valley Hotel for 7 nights, with half board. The hotel is at walking distance to the ski installation. The rooms were perfectly clean. The food was very nice and tasty, with a large variety of dishes - in every evening we had a salad buffet, a soup, a starter, a main dish selected from 2 options for adults, a separate dish for the kids and a dessert. Drinks were not included in the half board price. The spa area is open between 3 and 8 PM and it's really nice, consisting of a sauna, a steam bath and two physio therapy cabins. There were, though, some small problems: in some rooms wasn't warm enough; we had plastic (!) glasses in the room - in our case, they were thrown away in the 3rd day of our stay, without being replaced; we had to pay for a cup of hot water (!); the wi-fi connection had viruses. Also, we had the feeling that the owner didn't particularly enjoy our noisy Latin group, as he wasn't very friendly.
T
Thomas Boesgaard on Google

★ ★ ★ ★ ★

We had a large room wit a separate bedroom and and kitchen-area, and access to a balcony. The room was great. We booked with half board. The food, service and attention from the staff was great. The only thing I missed at the hotel, was a better place for relaxing with a beer after a long day out. There was a few tables at the parking lot, but not really a great place to relax. But overall a very pleasant stay. Would come back another time.
O
Otto Timr on Google

★ ★ ★ ★ ★

Very nice, cosy and comfortable hotel in an amazing location. When you will be there as a guest, ask the reception for the ticket for the cableway, you should have it for free then. They made lovely breakfast with amazing mixed eggs. We would love to come back in the future.

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