FLYERALARM Store Wr. Neudorf

Mit dem zusätzlichen und gut leistbaren Proficheck der eigenen Daten kann ja eigentlich nichts schief gehen. Das Sortiment deckt jeglichen Bedarf. Bisher drei Drucksorten bestellt und die waren einwandfrei.

Puhh sogar der eine Stern ist zu viel des Positiven. Wenn man sich Kundenservice erhofft, sollte man auf alle Fälle nicht dort bestellen. Es gibt viele Onlinedruckereien in der Branche, die zum Glück ein gutes Preis-Leistungs-Verhältnis anbieten. Auch das Wort Kulanz ist ein Fremdwort in dieser Firma.

Fast deliviery and cheap prices, but the quality of the print are not good and the ordering process ist difficult.

Super unprofessional customer service and really bad quality printing. Simply use a different supplier; will save you a lot of work and headache dealing with a completely incompetent company.

Terrible quality printing and horrible costumer service! Do not even take a chance with them. We printed 100 magazines with them. The colors were all off and some of the pages even not sharp. Customer service refused to re-print or to refund us. Now we are stuckend with a magazine that we cannot use. So frustrating! :(

The website is difficult to use. I wanted to print stickers, but something didn‘t work and I was constantly sent the same Email saying that I had to adapt my picture. What? The size? the quality? I called the support line multiple times. At last I was told that the size of my image had to be adapted. The stickers arrived fast, but the quality of the image was terrible, so I decided to go to the shop in Graz directly to see what could be done. I would have been prepared to buy new stickers but I arrived at the shop, just to find an exrtemely unfriendly employee, who instead of helping me, immediately told me it was my fault and spoke down on me in a humiliating way. Terrible service. I am definitely not going to use it again.

The resolution on the 250 cards is terrible, blurry and eligible. Despite being black & white, cards have pink ink stains. I must throw all the cards away. I emailed customer service for a refund four days ago and they have yet to respond.

Where to even start… I would never recommend anyone to use their service. They only steal your money. The quality of their products and customer service is unacceptable. I wish I could give 0 stars. The story of my experience is below. The order process is difficult since, they don’t do anything for you. You have to make your design on your own in a layout format they want, unless you want to pay over €80 for them to do it. But even when you manage to make your design perfect, they screw it up with the print or the cut. Their customer service is horrible and unprofessional. I ordered binders from them. I finally managed to create my file perfectly and I placed my order. The binders came in 2 weeks and I was very disappointed when I saw them. There is a gold frame, 5 mm from the edges on the binders and they were all off, not in the middle centered as I had it on my design. Some with 2-3 mm difference, which is quite visible. I submitted a complaint and requested a reprint since I am unable to use the binders and they did not look the way I designed them. I had to mail 10% of my order (10 pieces) on my own costs for evaluation. They got back to me that they are not approving my complaints since the cut/print difference is in their tolerance range. Since the binders are under “Other” category, their tolerance is 1mm. But my binders had more than just 1 mm since moving the design from one side pushes the rest of it the other sides which produced a 2-3mm difference which becomes very visible since it’s not centered anymore. Even though I explained them how unprofessional and unacceptable their service is, they still wrote this at the end of their response: „Für die Zukunft hoffen wir, Sie wieder zu unseren zufriedenen Kunden zählen zu können und Sie weiterhin von der Qualität unserer Druckprodukte zu überzeugen.“ After all this they sent me back my binders, only 9 pieces out of the 10 and they have oil spots and writing on them. See attached images for reference.