Berggasthaus Grander Schupf - Almen am Kitzbüheler Horn 7

We have been coming here for over 10 years and loved it. That has changed with the new lift. The restaurant has previously been full even with the bothersome lift but now it is filled. That I could live with. The problem comes when you factor in the lack of organisation and skill the staff has combined with the unrealistic expectations laid upon them. We waited 45 minutes to order and a further half hour for the first dish to come. Then another 15 minutes for the next. We never got our last. The staff seems to think that this is normal and our problem. No apologies. This will be our last time here, even with the nice food, it can in no way outway the embarrassment they call "service" and the lack of organisation behind the staff flying around and blaming the customers. Half of the customers thought so as well seeing as they left before the 45 minutes order time. Edit: It should be noted that if you come in summer or any other time, this is still a great place. The thing that left us with a poor taste in our mouths was not the food, and in fact not really the wait, but more the staffs mood when we eventually were served. They made a mixup of the order - I can happen but it's tiresome, especially combined with the wait, but they handled it in the most unprofessional way possible. The staff had apparently been confused between two dishes: a dish with a salat and a dish as a soup. Instead of asking she assumed. Again it could be excused, but when we went to cancel the last order for taking to much time she started blaming us, even coming back after we had paid to tell us again that we could have avoided this by being more specific. That is why we won't be back. Nearly anything can be excused be nice staff. Those on work that day apparently forgot that it is not the customers fault that they are busy and a tat overworked

Great atmosphere, super fast service, even when crowded!

Nice Stuff and super Nices Food and Drinks. The most fun is the slide down to the toilets.

Nice local food friendly service and a great mountain view

Super delicious food with very nice traditional decoration. Totally recommended.

Beautiful place!!! Good food, friendly staff, reasonable prices!!!! Highly recommend this place!!!!

Arrogant service, poor quality straddle and coffee that tasted like washing-up water. Very disappointing, despite giving them several chances over the last few years. I will not return, despite wonderful location.

Great place offering the proper apres-ski experience. There is a slide that takes you down to the toilets if you are wearing ski boots ?